Important: By creating an account or using services on dk22.vip, you agree to this Privacy Policy. dk22's Privacy Policy is framed in accordance with GDPR and international data protection standards.
1 Introduction
Dk22 (dk22.vip) is a trusted online gaming platform serving players in Bangladesh and beyond. We believe that protecting your personal information is not just a legal obligation — it is our ethical responsibility. dk22's Privacy Policy is designed to keep you fully informed about what we do and do not do with your data.
This Privacy Policy applies to all dk22 services — including the website, mobile app, customer support channels, and other digital platforms. It takes effect automatically whenever you use the dk22 platform.
Dk22 is committed to full transparency. On this page, we explain clearly and plainly — what information is used, how long it is kept, and what you can do if any issue arises.
2 What Information We Collect
Dk22 collects two types of information — data you provide directly, and technical data collected automatically.
| Type of Information | Example | Requirements |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | For KYC verification |
| Contact Information | Mobile number, email address | For account registration |
| Financial information | BKash/Nagad number, bank account details | For Deposits & Withdrawals |
| Technical Information | IP address, device information, browser information | Security & Anti-Fraud |
| Usage Information | Game history, betting patterns, login times | Service Improvement & Responsible Gaming |
| Location Information | Country, city (IP-based) | To comply with regional regulations |
dk22 will never Never stores your full credit card number, CVV, or PIN. Sensitive payment information is processed directly through our payment partner's encrypted systems.
3 How We Collect Information
Dk22 collects your information through the following methods:
- Registration Form: When you create a new account on dk22, you directly provide your name, mobile number, email address, and date of birth.
- KYC Verification: A copy of your national ID or passport may be requested to verify your identity.
- Payment Transactions: Payment details provided during deposits and withdrawals are automatically recorded in a secure manner.
- Cookies & Web Beacons: dk22's website and app use cookies to track browsing data and usage patterns.
- Log Files: Our servers automatically record IP addresses, access timestamps, and browser information.
- Customer Support Contact: Conversations initiated via live chat or email are stored for record-keeping purposes.
- From Third Parties: Some information may also be collected from payment providers or identity verification services.
4 How Your Information Is Used
Dk22 uses the data it collects exclusively for the following purposes:
- Account management: To create, verify, and keep your account secure.
- Transaction Processing: To process deposits and withdrawals securely.
- Security & Fraud Prevention: To detect money laundering, multiple accounts, and other unlawful activities.
- Improving Your Gaming Experience: To provide personalised offers and services based on your preferences.
- Responsible Gaming: To identify unusual gaming patterns and provide timely support.
- Legal obligations: To comply with applicable laws and regulatory requirements.
- Contact: To send important updates, promotional offers, and customer support-related information.
dk22 never sells your information to advertising companies or shares it with unrelated third parties. Your data is used solely to deliver dk22's services.
5 Data Sharing Policy
Dk22 does not sell or rent your personal information to any third party. However, data may be shared in the following limited circumstances:
- Service Provider: Payment gateways (bKash, Nagad, Rocket), identity verification services, and cloud hosting providers receive only the data necessary to keep dk22's services running.
- Law enforcement agencies: Information may be disclosed in response to a valid court order or an official request from a government authority.
- Licensing Authority: dk22's gaming licensing authority may access certain data as part of routine audits.
- Anti-money laundering authority: dk22 may be required to report suspicious transactions to the relevant authorities in order to comply with AML (Anti-Money Laundering) regulations.
Before sharing data with any third party, dk22 ensures they adhere to appropriate data protection standards. dk22 maintains legally binding agreements with all third parties.
6 Cookies & Tracking Technologies
Dk22 uses cookies and similar technologies to enhance your browsing experience and ensure the site functions properly.
- Essential cookies: These cookies are essential for keeping your login session active and ensuring platform security. Disabling them will prevent dk22 from functioning properly.
- Functional cookies: Used to remember your language preference and login details.
- Analytics Cookies: Collects anonymous data to understand which pages are most visited and how quickly the site is performing.
- Security Cookies: To detect fraudulent activity and unauthorized login attempts.
You can manage or delete cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of some dk22 services.
7 Data Retention Period
Dk22 does not retain your data longer than necessary. Retention periods vary depending on the type of information:
| Type of Information | Retention Period |
|---|---|
| Account information (active) | For the duration the account remains active |
| Financial transaction records | Minimum 5 years (legal requirement) |
| KYC documents | 5 years after account closure |
| Log Files & Technical Data | Up to 12 Months |
| Customer Support Chat | 2 Years |
| Marketing Preferences | Until you withdraw your consent |
Once the designated retention period ends, dk22 securely deletes or anonymizes your data. Financial transaction records must be kept for an extended period as required by law.
8 Your rights
As a dk22 user, you have the following rights regarding your own information:
-
Right to Access Your Data
You may request to know what personal information dk22 holds about you. -
Right to Correct Your Data
You may request corrections to any inaccurate or incomplete information. -
Right to Delete Your Data
You may request that your data be deleted under certain circumstances. However, some information may need to be retained due to legal obligations. -
Right to Object to Processing
You may object to your data being used for marketing or profiling purposes. -
Data Portability
You may request your information in a machine-readable format. -
Withdrawal of Consent
You may withdraw your consent to marketing communications at any time.
To exercise any of the above rights, please contact dk22 customer support. dk22 typically responds to such requests within 30 days.
9 Children's Privacy
Dk22 is an adults-only (18+) gaming platform. dk22 does not knowingly collect personal information from anyone under the age of 18.
If we become aware that a minor has created an account on dk22, we will immediately suspend that account and delete all associated data. If you believe a child is using dk22, please notify our customer support.
Dk22's age verification system is active and continuously being improved. Protecting minors is our highest priority as part of our responsible gaming practices.
10 Policy Changes & Contact
Dk22 reserves the right to update this Privacy Policy at any time. If significant changes are made, dk22 will notify you by email or through the platform. Continued use of dk22 after any changes constitutes acceptance of the updated policy.
For any questions, complaints, or data correction requests related to this Privacy Policy, please contact the dk22 customer support team. Our team is available 24 hours a day.
Contact: For any privacy-related requests, email us at — [email protected]